SHIPPING- IMPORTANT INFORMATION! PLEASE READ THIS SECTION ENTIRELY :)

PLEASE READ THIS ENTIRE SECTION! THANK YOU :)

I KNOW ITS A LOT HERE BUT SHIPPING IS COMPLICATED SO PLEASE READ THE ENTIRE SECTION(S) AS THEY APPLY TO YOU

OK READY?? GO!

2020 HOLIDAY SHIPPING :

With shipping being slow and delivery times being very unreliable I am asking everyone to ORDER AS EARLY AS POSSIBLE. I am not able to guarantee that orders will arrive before Christmas if you place an order for CANADIAN destinations after December 07, 2020.
USA Shipping will likely take longer than expected this year due to Covid 19 restrictions, cross border issues and Holiday shipping volumes. I think it’s reasonable and best practice to let US Customers know that I cannot guarantee any orders arriving on time as it’s just been all over the place. If you are in the US and want to receive an order for the Holidays I  think it’s best to give the post as much as 3 to 4 weeks ship time - that means you should be ordering BEFORE DECEMBER 01, 2020. Even still, I cannot guarantee that orders will find their way to you before Christmas - I don’t want anyone to be disappointed or to deter you from ordering but I cannot in good faith give you any guarantees that it will arrive on time. At this point it’s a cross our fingers and hope it makes it to you on time for the holidays. I wish I had more power over this situation but I simply don’t. I thank you for your patience and understanding!

In CALGARY? FREE PICKUP!!!!!

LOCAL PICK UP IS AVAILABLE! Contact me and we can coordinate a time that suits you!

twigandantlerart@gmail.com

 

CANADA AND USA SHIPPING

 ***PLEASE NOTE*** i try and keep shipping costs as LOW as possible HOWEVER some items are more expensive to ship unfortunately and this is due to CANADA POST RULES on height restrictions and what will fit through their small package slot of only 2 cm in height

CANADA DOMESTIC SHIPPING

All orders will ship in a hard jewellery box within a secure bubble mailer or hard Kraft mailer. I do my best to source packaging that is eco friendly, compostable, biodegradable or recyclable in the facilities available to you! Please recycle or reuse the packaging and jewellery boxes! They make great storage, are perfect when traveling to keep pieces safe from damage! Pass on your unused boxes to family and friends!

Unfortunately, Ive had some customers experience damage to items during shipping recently, and so I have improved the security of your items by packaging and shipping this way. Ive had to implement a FLAT SHIPPING RATE for items because of this and these rates are subject to change. I WILL REFUND YOU FOR ANY SHIPPING OVERAGES THAT OCCUR WITH YOUR ORDER WHERE APPLICABLE :)

Please note that these small package regular mail orders will NOT have a tracking number and shipping prices are subject to changes made by Canada Post. I can estimate what the shipping charges will based on the dimensions and weight of packages but the online estimates for Canada Post are ESTIMATES ONLY and often they are not accurate. This is not an issue that i have much control over as it occurs within Canada Post which is not often efficient or reliable unfortunately. Also postal outlets are impossible when it comes to consistency- often they charge more or less depending what outlet you deal with. Ive got a good relationship with my current outlet now but these things can change - its a frustrating an challenging system so please bear with me! I appreciate it!

UPDATE: CANADIAN ORDERS - PLEASE NOTE THAT MOST PACKAGES SENT OUT OF THE PROVINCE OF ALBERTA  WILL BE SENT WITH TRACKING UNTIL FURTHER NOTICE-see below for more

TRACKING

If you would like to have tracking added to your purchase - send me a message and i can coordinate that for you though there will be an added cost! THANK YOU for your patience and understanding this commitment to quality and safety in shipping. PLEASE NOTE THAT MOST PACKAGES OUT OF PROVINCE WILL BE SENT WITH TRACKING UNTIL FURTHER NOTICE - this is included in the shipping price so you will not be charged extra. While COVID 19 persists i think we can expect delays with shipping within Canada and within the USA

SHIPPING TIMES

I try to have domestic orders (this excludes custom orders) packaged and sent out in 3-5 business days and time to reach its destination can be anywhere between 7-10 days within Canada and 2-3 weeks or longer, in some cases, to the USA.

The USPS is in the middle of a crisis at the moment and further delays are being seen with cross border packages and even within the country. Please be patient. It will arrive, its just taking more time as the USPS navigates through these changes

IMPORTANT NOTE-

I do my best to keep these prices as LOW as possible but please understand that its Canada Post who sets these rules and it is really beyond my control. I am always looking for ways to keep costs down and you will be the first to know when i find a work around for these restrictions.

 Please feel free to contact me with any necessary arrangements or concerns regarding shipping your order OR if you would like something shipped overseas - Europe, Australia, New Zealand etc

SHIPPING TO ALL OTHER DESTINATIONS:

Want to order from Europe, Australia or Other Country?

Please contact me directly and we can do a special order. Rates are subject to those set by the postal regulatory offices. I am happy to provide a quote based on the order and size restrictions. THANK YOU!

Processing and shipping time vary by location and distance to travel by post. I can not always control how long it takes to arrive at a destination.  I always do my best however i am not responsible for orders delayed by Customs/Border control or delays in shipping by postal entities. Please keep in mind peak shipping times like holidays and Christmas etc may have an effect on your order delivery times. I do reserve the right to adjust shipping costs where necessary. Thank you :)

PLEASE CONTACT ME FOR SHIPPING COSTS ON ORDERS TO ALL DESTINATIONS OTHER THAN CANADA AND THE CONTINENTAL USA

Estimated shipping times (how long an order takes to arrive once it has left my hands):

North America: 7-10 business days

Europe: 1-2 weeks

Australia, New Zealand and Oceania: 1-3 weeks

THESE ARE ESTIMATED TIMES. I CANNOT GUARANTEE THEM.

I am not responsible for any import or duty fees that apply to orders - any taxes and/or fees are the responsibility of the buyer.

 IMPORTANT PLEASE NOTE:

Skulls cannot be shipped cross border to the USA or Internationally at this time. They are considered "contraband items" in most cases. I am currently working on this issue and will update when I can! Shipping within Canada, locally in Alberta or Calgary pick up (FREE) is available - please contact me for arrangement as these are special cases and incur special packing and costs due to size, weight etc